Last updated: September 3, 2026
These Terms & Conditions (the “Terms”) form a binding agreement between the traveler and One Big Planet, a business based in Rhode Island, United States (“One Big Planet,” “Company,” “we,” “us,” or “our”). They apply to every itinerary, tour, accommodation, transfer, activity, ticket, or other travel service that we arrange or sell (collectively, the “Trip” or “Travel Services”).
Please read these Terms carefully before making a payment. By submitting a booking request, paying any amount, electronically accepting these Terms, or participating in a Trip, you acknowledge that you have read, understood, and agreed to these Terms. If a booking confirmation, proposal, invoice, supplier condition, or signed Passenger Agreement contains terms specific to your Trip, those specific terms also apply. If there is a direct conflict, the more specific written term controls for the affected Travel Service.
1. Our Role and Independent Travel Suppliers
One Big Planet designs, arranges, and sells travel experiences under the One Big Planet brand. The accommodations, transportation, guiding, air travel, excursions, meals, and other components of a Trip may be performed by independent third-party suppliers, including hotels, lodges, airlines, charter operators, ground handlers, guides, vehicle operators, activity providers, parks, and government authorities (“Travel Suppliers”).
Travel Suppliers are independent contractors and are not our employees, agents, joint venturers, or partners. Each Travel Supplier may impose its own terms, conditions, waivers, schedules, safety rules, and cancellation policies. Those terms are incorporated into the booking to the extent they apply to the services supplied and are disclosed or made available to you. We may select or replace Travel Suppliers when reasonably necessary to operate the Trip, without publicly identifying them as the booking brand.
2. Booking Authority and Traveler Information
The person making a booking (the “Lead Traveler”) represents that they are at least 18 years old and have authority to accept these Terms and provide information on behalf of every traveler included in the booking. The Lead Traveler is responsible for sharing all booking documents, payment deadlines, requirements, and material changes with the other travelers.
All names must match the travelers’ passports or other required identification exactly. You must promptly provide accurate names, dates of birth, contact details, passport information, dietary needs, medical or mobility information relevant to safe participation, and any other information reasonably requested for the Trip. You are responsible for costs, denied services, or losses caused by incomplete, late, or inaccurate information.
3. Booking and Confirmation
A proposal, itinerary, or quote is not a confirmed reservation and does not hold space unless we expressly state otherwise in writing. A booking becomes confirmed only after we receive the required deposit, you accept these Terms and any required Trip-specific agreements, and the applicable Travel Suppliers confirm availability.
Availability and prices may change before confirmation. We may decline a booking when availability cannot be secured, required information is not provided, payment is not received, or we reasonably determine that the requested arrangements cannot be performed safely or lawfully. If we decline a booking before confirmation, we will return amounts received for services we did not confirm, subject to any separately disclosed and earned planning fee.
4. Prices, Currency, and Inclusions
Trip prices are generally quoted per person and are based on the group size, room configuration, itinerary, currency rates, taxes, park fees, and Travel Supplier prices known when the quote is issued. Your booking confirmation or invoice will identify the price, currency, and included Travel Services.
Unless expressly listed as included, the price does not include international or domestic airfare, passport or visa costs, vaccinations or medical expenses, travel insurance, baggage charges, gratuities, laundry, beverages, optional activities, meals not identified in the itinerary, personal expenses, communication charges, or costs resulting from delays or changes.
Before payment, we will disclose the total price then known and any government charges, optional additions, or other amounts excluded from it. Obvious typographical, calculation, or system errors may be corrected. If a material correction increases the confirmed price and you did not cause the error, we will notify you and provide the options reasonably available under the applicable Travel Supplier terms.
After confirmation, a price may change if you request a change; the number of travelers or room configuration changes; a government imposes or increases a tax, levy, permit, or park fee; a Travel Supplier imposes an authorized surcharge; or a stated foreign-currency adjustment applies. We will explain the reason and collect your approval before making a discretionary change. Mandatory government or supplier charges required to deliver the confirmed services remain payable.
5. Deposit and Installment Payment Schedule
A non-refundable deposit equal to 20% of the total Trip price is due at the time of booking unless a larger deposit is required by a Travel Supplier and is disclosed before payment. The deposit is applied toward the Trip price but is non-refundable once the booking is confirmed, except where these Terms or applicable law expressly require otherwise.
The remaining balance will be divided into equal installments between the booking date and the final payment date. Your invoice or booking confirmation will state each installment amount and due date. Any minor rounding difference will be included in the final installment.
The entire Trip price must be paid no later than 30 calendar days before the Trip start date. If a booking is made 30 days or fewer before the Trip start date, the entire Trip price is due immediately and is non-refundable except where applicable law or a Trip-specific written term requires otherwise.
Certain Travel Suppliers may require earlier payment, a larger deposit, or stricter non-refundable terms. We will disclose any such requirement applicable to your Trip, and the Trip-specific invoice or booking confirmation will control.
6. Late or Failed Payments
Payment must be received in cleared funds by each stated due date. If a payment is late, declined, reversed, or disputed, we may pause work, withhold documents, release reservations, or cancel all or part of the booking after notice. Cancellation for nonpayment does not eliminate amounts already earned, non-refundable amounts, supplier penalties, or other sums due under these Terms.
You are responsible for bank charges, currency-conversion costs, or other payment-provider charges assessed to you. We will disclose any fee charged directly by us before you authorize payment.
7. Cancellation by the Traveler
All cancellations must be submitted in writing to info@onebigplanettravel.com. A cancellation is effective when we receive it. The following rules apply unless stricter Trip-specific or Travel Supplier terms were disclosed before booking:
- The 20% deposit is non-refundable after confirmation.
- If we receive the cancellation more than 30 days before the Trip start date, payments above the deposit are refundable only to the extent they have not already been paid, committed, or made non-refundable to Travel Suppliers. Any non-refundable supplier charges and any separately disclosed, earned planning fee will be deducted.
- If we receive the cancellation 30 days or fewer before the Trip start date, 100% of the Trip price is non-refundable.
- A no-show, refusal or inability to travel, late arrival, early departure, or failure to satisfy an entry or participation requirement is treated as a cancellation by the traveler.
The cancellation date is not the date a traveler stops an installment payment or initiates a payment dispute. We strongly recommend comprehensive travel insurance that includes trip cancellation and interruption coverage for circumstances important to you.
8. Traveler-Requested Changes, Substitutions, and Transfers
Change requests must be made in writing and are subject to availability and approval by the affected Travel Suppliers. You are responsible for any resulting price increase, supplier charge, reissue fee, change fee, currency difference, or non-refundable cost. After the final payment date, a significant change may be treated as a cancellation and new booking.
Bookings are not transferable to another person unless we and every affected Travel Supplier approve the transfer in writing. The original traveler and replacement traveler are jointly responsible for all unpaid balances and transfer-related costs until payment is complete.
9. Changes or Cancellation by Us or a Travel Supplier
Travel arrangements sometimes require changes. We or a Travel Supplier may change schedules, routes, accommodations, vehicles, guides, activities, or other services when reasonably necessary because of availability, safety, operational needs, local conditions, or events outside reasonable control. We will try to provide a reasonably comparable alternative when practical, but exact substitutions are not guaranteed.
If we cancel an entire Trip for reasons within our reasonable control before it begins, you may choose any alternative we offer or receive a refund of amounts paid to us for the canceled services, less any separately disclosed and earned planning fee. This is your primary remedy for such a cancellation.
If a Travel Supplier cancels or materially changes a service, we will pass through any refund or credit the supplier provides after we receive it and after deducting any disclosed, non-refundable amounts properly retained for services already performed. We do not guarantee that a supplier will authorize a refund. Airline refunds are handled according to applicable law and the airline’s rules.
10. Force Majeure and Events Beyond Control
We are not responsible for delay, change, cancellation, loss, or additional expense caused by circumstances beyond our reasonable control, including severe weather, wildfire, flood, natural disaster, epidemic, pandemic, public-health measure, wildlife activity, road or park closure, mechanical failure, labor action, civil unrest, war, terrorism, government action, border restriction, travel advisory, visa or permit delay, utility or communication failure, or carrier schedule change (“Force Majeure Event”).
During a Force Majeure Event, we may modify, postpone, reroute, or cancel affected Travel Services when reasonably necessary. Any refund or credit will be limited to amounts we actually recover from the affected Travel Suppliers after payment of non-refundable commitments and reasonable costs already incurred. You are responsible for additional lodging, transportation, meals, evacuation, repatriation, or other expenses unless a Travel Supplier, insurer, or applicable law covers them.
11. Refunds, Credits, and Unused Services
No refund is due for a Travel Service that a traveler voluntarily does not use or cannot use because of late arrival, early departure, illness, conduct, missing documents, personal preference, or another circumstance attributable to the traveler.
When a refund is due, it will ordinarily be returned to the original payment method and payer. Supplier-dependent refunds will be processed after we receive the funds from the supplier. Credits, if offered, are subject to written expiration dates, availability, supplier restrictions, and any price difference for the replacement booking. A credit has no cash value and is not transferable unless stated in writing.
Nothing in these Terms limits a refund right that cannot lawfully be waived, including any applicable right relating to an airline cancellation or significant schedule change.
12. Air Travel
Airlines and other carriers operate independently and control their own schedules, routes, seats, baggage rules, check-in requirements, refunds, and conditions of carriage. A change to a flight may affect the remainder of the Trip. Unless our written confirmation states otherwise, you are responsible for monitoring flight changes, checking in on time, meeting baggage limits, and arranging transportation affected by a flight disruption.
We are not responsible for a carrier’s acts or omissions or for consequential costs caused by a delay, cancellation, missed connection, denied boarding, baggage issue, or schedule change, except to the extent applicable law imposes responsibility on us. You must not purchase separate non-refundable travel arrangements until the relevant services are confirmed.
13. Passports, Visas, Entry Rules, and Travel Documents
Each traveler is solely responsible for obtaining and carrying a passport valid for the required period, visas, permits, parental consents, vaccination records, return or onward tickets, and all other documents required by every transit and destination country. Entry and transit rules can change without notice and may differ based on nationality, residence, travel history, age, or passport type.
Information we provide is general assistance, not a guarantee of entry or legal advice. You must verify current requirements with the appropriate government authorities and allow sufficient processing time. No refund is due when a traveler is denied boarding or entry, delayed, detained, or unable to travel because of missing, expired, inaccurate, or insufficient documentation.
14. Health, Vaccinations, and Medical Care
You are responsible for determining whether the Trip is suitable for your health and for consulting qualified medical professionals regarding vaccinations, medication, fitness, and health risks. You must disclose before booking any condition, allergy, disability, pregnancy, dietary requirement, or medication need that may materially affect safe participation or require an accommodation. Disclosure does not guarantee that an accommodation can be provided.
Medical facilities and emergency response may be limited or remote. If we or a Travel Supplier reasonably believes urgent care or evacuation is necessary and you cannot provide instructions, you authorize reasonable efforts to obtain assistance for you. You are responsible for all resulting costs. We do not provide medical advice or guarantee the availability, quality, or outcome of medical care.
15. Accessibility and Special Requirements
Many destinations and activities involve uneven terrain, steps, unpaved roads, wildlife areas, small aircraft, boats, or vehicles that may not be accessible. Tell us about mobility, sensory, dietary, or other requirements before booking so we can request information and assess available options.
We will make reasonable efforts to communicate requests to Travel Suppliers but cannot guarantee that a request can be fulfilled. A travel companion may be required when a traveler cannot independently manage personal care or safely participate. We may decline or limit participation when a requirement cannot reasonably be accommodated or participation would create a direct safety risk, subject to applicable law.
16. Travel Insurance
Comprehensive travel insurance is strongly recommended and may be required for certain Trips. Coverage should be purchased promptly after booking and should be appropriate for the Trip, destination, planned activities, and traveler. Consider coverage for trip cancellation, interruption, medical care, emergency evacuation and repatriation, baggage, supplier default, and pre-existing conditions.
Insurance is a separate contract between the traveler and insurer. We do not guarantee coverage or claim approval and are not responsible for an insurer’s acts, exclusions, or decisions. You remain responsible for Trip payments even if an insurance claim is pending or denied.
17. Adventure, Wildlife, and Remote-Travel Risks
Travel—particularly safaris, wildlife encounters, remote-area travel, hiking, boating, camping, and travel by small aircraft or off-road vehicle—carries inherent and sometimes unpredictable risks. These may include encounters with wild animals, difficult terrain, extreme weather, poor roads, vehicle or equipment failure, limited communications, delayed emergency response, infectious disease, crime, civil instability, serious injury, and death.
By participating, you voluntarily accept the ordinary and inherent risks of the activities you choose. You agree to follow reasonable safety instructions and to use required safety equipment. This acknowledgement does not release any party from liability that cannot lawfully be waived.
18. Conduct and Removal from a Trip
Travelers must comply with applicable laws, local customs, safety instructions, and Travel Supplier rules, and must not endanger, harass, threaten, abuse, or materially disrupt other travelers, staff, communities, wildlife, or property. Possession or use of illegal substances and conduct that exploits people, animals, or local communities are prohibited.
We or a Travel Supplier may refuse or end a traveler’s participation when, acting reasonably, we believe the traveler’s conduct, condition, or failure to follow instructions creates a safety, legal, or operational risk or materially interferes with the Trip. The traveler is responsible for resulting costs and is not entitled to a refund for unused services.
19. Minors
A traveler under 18 must travel with a parent, legal guardian, or authorized responsible adult and must provide any required consent or custody documents. Age, height, or other restrictions may apply to particular accommodations or activities. The accompanying adult is responsible for the minor’s conduct, supervision, documents, and safety. We may impose a higher minimum age for a specific Trip when disclosed before booking.
20. Baggage and Personal Property
Baggage limits may be significantly lower for safaris, charter flights, small aircraft, boats, and remote transfers than for commercial flights. Travelers must comply with every stated weight, size, and type restriction. Excess or unsuitable baggage may be refused or transported at the traveler’s expense.
Travelers are responsible for passports, money, electronics, medication, valuables, and other personal property. We are not responsible for loss, theft, delay, or damage caused by a Travel Supplier or event outside our reasonable control. Claims should be reported promptly to the responsible supplier, carrier, insurer, and local authority when appropriate.
21. Complaints and Claims
If a problem arises during the Trip, notify the Travel Supplier and One Big Planet immediately so there is a reasonable opportunity to address it. Failure to report a correctable issue during the Trip may affect the available remedy.
Any post-Trip complaint or claim must be sent in writing to info@onebigplanettravel.com within 30 calendar days after the Trip ends and should include the booking number, dates, description, supporting records, and requested resolution. We will acknowledge and review the claim in good faith. This notice period does not shorten any non-waivable statutory limitation period.
22. Payment Disputes and Chargebacks
Contact us promptly if you believe a charge is incorrect or a service has not been provided as agreed. Initiating a chargeback is not a valid method of cancellation and does not alter the cancellation terms or amounts properly due. You agree to provide accurate information to your card issuer and to cooperate in resolving any payment dispute. We may provide the issuer with these Terms, the itinerary, invoices, communications, acceptance records, and evidence of services. Nothing in this section limits a good-faith dispute or a right protected by law.
23. Photographs and Video
Trip participants may be photographed or recorded by us, Travel Suppliers, other travelers, or members of the public. We will request separate consent before using an identifiable image or recording of you in our marketing. Declining marketing consent will not affect your booking. Consent may be withdrawn prospectively in writing, but withdrawal may not apply to materials already produced or lawfully distributed.
You are responsible for respecting other travelers’ privacy and any local restrictions on photography, drones, wildlife, cultural sites, and communities.
24. Privacy and Electronic Communications
We collect and use personal information as described in our Privacy Policy. To arrange travel, we may need to share relevant information, including passport, contact, dietary, health, or accessibility information, with Travel Suppliers, insurers, payment providers, or authorities in the United States and other countries. Their privacy laws may differ from those in your place of residence.
You consent to receiving booking documents, notices, invoices, and agreements electronically at the contact details you provide. You are responsible for keeping those details current and monitoring them during the booking and Trip.
25. Responsibility and Limitation of Liability
We exercise reasonable care in selecting and arranging Travel Services. However, to the fullest extent permitted by law, we are not liable for the acts, omissions, insolvency, negligence, willful misconduct, representations, or failures of independent Travel Suppliers, or for a Force Majeure Event. Each Travel Supplier remains responsible for the services it performs.
To the fullest extent permitted by law, One Big Planet will not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of enjoyment, income, opportunity, or use. Our aggregate liability arising from a booking will not exceed the amount actually paid to us for the Travel Service giving rise to the claim.
These limitations do not apply to fraud, willful misconduct, gross negligence, personal injury or death to the extent liability cannot be limited, or any other right or remedy that applicable law does not permit the parties to waive.
26. Passenger Agreement and Acknowledgements
We may require each traveler to complete and sign a Passenger Agreement, assumption-of-risk acknowledgement, medical or emergency-information form, supplier waiver, or other Trip-specific document. Travel documents may be withheld until all required documents and information are completed.
If a traveler does not complete a required document by the stated deadline, we may cancel that traveler’s booking. The cancellation will be treated as a cancellation by the traveler, subject to Section 7, unless the requested document materially changes the terms disclosed at booking.
27. Governing Law and Disputes
Before filing a legal claim, the parties will first make a good-faith effort to resolve the dispute through written communication for at least 30 days, unless urgent injunctive relief or a non-waivable filing deadline applies.
These Terms and any dispute arising from them are governed by the laws of the State of Rhode Island, without regard to conflict-of-law principles. Subject to any non-waivable consumer right, the state and federal courts located in Rhode Island will have exclusive jurisdiction, and each party consents to that venue.
28. Entire Agreement, Severability, and No Waiver
These Terms, the accepted itinerary, booking confirmation, invoice, Privacy Policy, Passenger Agreement, and incorporated Trip-specific or Travel Supplier terms constitute the entire agreement concerning the booking and replace prior discussions or representations about it. A change is binding only if confirmed in writing by an authorized representative of One Big Planet.
If any provision is found unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. A delay or failure to enforce a provision is not a waiver of that provision or any later breach. Headings are for convenience only.
29. Changes to These Terms
The version accepted when your booking is confirmed will govern that booking unless a later change is required by law or you expressly agree to it. We may update the website version for future bookings by posting a new effective date. We will not materially reduce your rights or increase your payment obligations for a confirmed booking merely by changing the website.
30. Contact Information
One Big Planet
Rhode Island, United States
Website: https://onebigplanettravel.com/
Email: info@onebigplanettravel.com
Phone: +1 774-549-0109
Traveler Acceptance
By booking or paying for a Trip, I confirm that I have read and accept these Terms, have reviewed the itinerary and payment schedule, understand that the 20% deposit is non-refundable, understand that the entire Trip price is due 30 days before the Trip start date, and have authority to accept these Terms for the travelers included in my booking.